Legal
Privacy Policy
This Policy explains how Sports Hub collects, uses, shares, and protects personal data on the Platform, in accordance with applicable data protection laws and industry best practices.
1. Data We Collect
- Registration: name, email, phone number, city, and sports preferences.
- Usage: interaction data, pages visited, features used, and performance metrics.
- Location: when authorized, approximate location to suggest nearby venues and activities.
- Transactions: payment and subscription history (processed by third-party providers).
2. How We Use Your Data
- Provide and improve Platform features;
- Recommend nearby activities and venues;
- Ensure security, integrity, and fraud prevention;
- Respond to support requests;
- Send transactional communications and, when consented, marketing;
- Comply with legal and regulatory obligations.
3. Event Chat, Reports, and Moderation Data
To operate group event chat safety features, we process message and moderation-related data, including:
- Chat messages and metadata (event ID, sender ID, timestamps);
- Message reactions and reply relationships;
- User reports about messages (reason and optional details);
- Moderation actions and statuses (e.g., reviewing, dismissed, resolved, message removal).
We process this data to provide chat functionality, prevent abuse, enforce community rules, and protect users and platform integrity.
4. Legal Basis
We process data on the basis of contract performance, legitimate interest, legal obligation, and consent where required.
5. Sharing
We may share data with payment processors, hosting providers, analytics services, and operational partners - always under appropriate contracts and security measures. We do not sell personal data.
6. Retention
Data is retained for as long as necessary for the stated purposes and legal requirements. After that period, we securely anonymize or delete it.
7. Your Rights
You may request access, correction, deletion, portability, or objection to processing of your personal data. To submit a request: privacy@sportshubgo.com.
8. Cookies and Technologies
We use cookies for authentication, preferences, and analytics. You can manage cookies through your browser settings, though some features may be affected.
9. Security
We apply technical and administrative safeguards to protect personal data, including encryption in transit, access controls, and monitoring. No system is 100% secure; we encourage strong passwords and two-factor authentication where available.
10. International Transfers
Some vendors may operate in other countries. In those cases, we adopt appropriate contractual safeguards to ensure data protection.
11. Children
Processing of data from minors requires parental or legal guardian consent and is limited to purposes appropriate to their best interests.
12. Changes
We may update this Policy to reflect regulatory or product changes. We will communicate updates through appropriate channels.
13. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you specific rights regarding your personal information.
Categories of personal information we collect
In the preceding 12 months, we have collected the following categories of personal information: identifiers (name, email, phone number), commercial information (subscription and transaction history), internet activity (interaction data, pages visited), approximate geolocation (when authorized), and inferences drawn from the above to recommend activities.
Sources and purposes
We collect this information directly from you (registration, forms), automatically as you use the Platform, and from service providers (e.g., payment processors). We use it to provide and improve the service, ensure security, comply with legal obligations, and with your consent, send marketing communications.
Sale or sharing of personal information
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. We also do not knowingly sell or share the personal information of consumers under 16 years of age.
Your rights as a California resident
- Right to know what personal information we collect, use, disclose, and share;
- Right to delete personal information we have collected about you;
- Right to correct inaccurate personal information;
- Right to opt out of the sale or sharing of personal information;
- Right to limit the use of sensitive personal information;
- Right to non-discrimination for exercising any of the rights above.
How to exercise your rights
To submit a verifiable request, email us at privacy@sportshubgo.com. We will respond within 45 days, as required by law. You may also designate an authorized agent to make a request on your behalf.
Global Privacy Control (GPC)
We honor the Global Privacy Control signal as a valid opt-out preference for California residents.
14. Data Protection Contact
For privacy-related inquiries: privacy@sportshubgo.com.