Legal
Refund Policy
This Policy defines the criteria for refunds on subscriptions and activity registrations, in accordance with applicable law and standard industry practices.
1. Subscriptions
- Subscriptions are not refunded on a prorated basis for time already used;
- In cases of erroneous or duplicate charges, we will issue a full refund after verification;
- Promotions and discount codes are non-refundable.
2. Activities and Events
- If an organizer cancels the event, the amount paid must be refunded to the participant;
- If a participant cancels within the window defined by the organizer (when applicable), a full refund or credit may be issued;
- Payment processing fees may affect refund timelines.
3. Timelines
Once a refund is approved, the credit timeline depends on the payment method - typically 3 to 10 business days for card payments. A receipt will be provided when applicable.
4. How to Request a Refund
Submit your request through the app or at support@sportshubgo.com, including your account email, transaction ID, and reason. Our team will review it within 3 business days.